On another sunny day in Shepparton we joined Mel as her employer, Apiam, opened their new clinic to their portfolio of 50+ clinics through Victoria, NSW, Qld and Tassie. They are hard to miss with the corporate teal.
One of Mel's typical shifts would be from 12:30am to 8:30am when she takes calls from anywhere in the eastern states from farmers with calving problems or a pet owner whose dog has just eaten some nasty chemical from the garage or the pet bird has fallen off the perch overnight. Providing empathetic and valuable advice while waking up the appropriate local vet, if necessary, and arranging payment of $100s for a call out fee are just some of the tasks being performed from the home office.
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July 2021
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